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Awaiting Order Arrival

How long does delivery take?

Standard shipping typically takes 7–12 business days. DHL Express delivery takes 3–5 business days. Delivery times are estimates and may vary slightly during peak seasons.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also use our Track Your Order page to check the latest shipping status.

I haven’t received my tracking number. What should I do?

Please allow 1–2 business days for order processing. If you haven’t received tracking details after this time, contact us at info@tradehiveinternational.com.

My tracking says “Delivered” but I didn’t receive it.

Please check with neighbors, building management, or your local carrier office. If you still cannot locate your package, contact the carrier directly and notify our support team.

Can delivery be delayed?

Yes. Delays may occur due to carrier issues, weather conditions, or high seasonal demand. We appreciate your patience and understanding.

Ordering & Payment

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and secure online payment options available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase, provided they have not been processed or shipped.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your address. Contact us immediately after placing your order.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect billing details, or bank authorization issues. Please verify your details or contact your bank.

After sales

What should I do if I receive a damaged item?

Please contact us within 48 hours of delivery with clear photos of the damage. We will review and offer a replacement or refund where applicable.

Do your products come with a warranty?

Certain products may include a limited warranty. Please refer to the product description for specific warranty details.

How do I care for my home decor items?

Care instructions are included on product pages where applicable. Proper handling and cleaning help maintain product longevity.

Can I exchange an item?

We do not offer direct exchanges. If eligible, you may return the item and place a new order.

Who do I contact for support?

You can reach us at info@tradehiveinternational.com or call +1 2139 8042 22 during business hours.

Refund

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging.

How long does it take to receive a refund?

Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

Are shipping fees refundable?

Original shipping charges are non-refundable unless the item was damaged or incorrect.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the product is damaged or incorrect.

What items cannot be returned?

Used items, final sale products, and customized items are non-returnable.