Trade Hive International
Last Updated: 17/02/2026

At Trade Hive International, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return guidelines below.

1. Return Window

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original packaging
  • The item must be in the same condition that you received it

Returns requested after 30 days of delivery will not be accepted.

2. Damaged or Defective Items

If your item arrives damaged or defective:

  • You must contact us within 48 hours of delivery
  • Provide clear photos or video evidence of the issue
  • Include your order number in the email

Once verified, we will offer either:

  • A replacement, or
  • A full refund

Failure to report damage within 48 hours may result in denial of the claim.

3. Non-Returnable Items

The following items cannot be returned:

  • Used items
  • Final sale or clearance items
  • Customized or personalized products
  • Items returned without original packaging

We reserve the right to refuse any return that does not meet our criteria.

4. Return Shipping

Unless the item is damaged or incorrect:

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

We recommend using a trackable shipping method. We are not responsible for lost return shipments.

5. Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method

Please note: Your bank or card provider may take additional time to post the refund.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

After processing begins, cancellation may not be possible.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Packages refused upon delivery
  • Failed delivery attempts

Additional shipping fees may apply for reshipment.

8. Exchanges

We do not offer direct exchanges.
If you would like a different item, please:

  1. Return the original item (if eligible)
  2. Place a new order

9. Contact Information

For all return and refund requests, please contact:

Trade Hive International
Email: info@tradehiveinternational.com
Phone: +1 2139 8042 22

Please include your order number in all correspondence.

This structure protects you from:

✔ Late damage claims
✔ Used-item returns
✔ Free return abuse
✔ Address mistakes
✔ “Item not as described” chargebacks